Privacy policy

30tree.com A SoftFab Brand

Introduction
This Privacy Policy outlines how 30Tree.com collects, uses, discloses, and protects the personal information of its users. It is designed to inform you about your privacy rights and how we handle your data.


This policy applies to all users of 30Tree.com, including those who access the platform through our website, mobile app, or other channels. It covers the collection, use, and disclosure of personal information that we may collect from you.


Data Collection


Personal Information
We may collect the following personal information from you:

  • Name: Your full name.
  • Email Address: Your email address for communication and account access.
  • Shipping Address: Your address for delivering prizes or other items.
  • Phone Number: Your phone number for contacting you regarding your account or orders.
  • KYC Information (for purchases exceeding $300 or $500): 
    • Government-issued identification documents (e.g., passport, driver's license) to verify your identity.
    • Proof of address to confirm your residency.
  • Billing Address: Your billing address for payment purposes.
  • Payment Card Details: Your credit or debit card information to process payments.



How We Collect Your Information

We collect your personal information through various methods, including:

  • Registration Forms: When you create an account on our platform.
  • Payment Processing: When you make a purchase on our platform.
  • Customer Support: When you contact our customer support team.
  • Surveys and Contests: When you participate in surveys or contests.



Non-Personal Information

We may collect the following non-personal information:

  • IP Address: Your internet protocol address, which helps identify your device.
  • Browser Type: The type of web browser you use.
  • Device Information: Information about your device, such as operating system and device type.
  • Usage Data: Information about how you use our platform, such as pages visited and time spent on the platform.



How We Collect Non-Personal Information

We collect non-personal information through various methods, including:

  • Server Logs: Our servers automatically record information about your device and browser.
  • Analytics Tools: We use analytics tools to collect information about your usage of the platform.



Data Usage



Primary Purposes

We use the collected data to provide the following services:

  • Account Creation: We use your personal information to create and manage your account on our platform.
  • Game Play: Your information, such as your username and preferences, is used to personalize your gaming experience.
  • Prize Distribution: Your address and contact information are used to deliver prizes to you.
  • Customer Support: We use your contact information to respond to your inquiries and resolve any issues you may have.



Secondary Purposes

We may use your data for secondary purposes, such as:

  • Marketing: We may use your email address to send you promotional offers, newsletters, and updates about our platform. You can opt out of these communications at any time.
  • Analytics: We use analytics tools to analyze user behavior and preferences. This helps us improve our platform's features and user experience.
  • Personalization: We may use your information to personalize your experience on the platform, such as recommending games or content based on your preferences.



Data Sharing and Disclosure

Third-Party Sharing

We may share your personal information with third-party service providers who help us operate our platform, such as:

  • Payment Processors:To process payments and verify your identity.
  • Analytics Providers: To analyze user behavior and improve our platform.
  • Shipping Partners: To deliver prizes to winners.

We only share the minimum necessary information with these third parties and have contracts in place to ensure they protect your data.



Legal Requirements

We may share your personal information with law enforcement or government authorities if required by law or to protect our rights, property, or safety.



Data Security

We employ robust security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption: We use encryption technology to protect sensitive information, such as payment card details.
  • Firewalls: We use firewalls to protect our systems from unauthorized access.
  • Access Controls: We limit access to your personal information to authorized personnel only.

In the event of a data breach, we will take immediate steps to investigate the incident, contain the breach, and notify affected individuals as required by law. We will also take appropriate measures to prevent future breaches and mitigate the impact of the incident.



User Rights


Your Rights under GDPR

If you are a resident of the European Union, you have certain rights under the GDPR, including:

  • Right of Access: You have the right to access your personal data and obtain confirmation of whether or not your personal data is being processed.
  • Right to Rectification: You have the right to request the rectification of inaccurate or incomplete personal data.
  • Right to Erasure: You have the right to request the erasure of your personal data under certain circumstances.
  • Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data in certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
  • Right to Object: You have the right to object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact our Privacy Officer at Info@30tree.com

Please note that these rights may be subject to certain limitations and exceptions.



Data Retention
 

Retention Periods

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that influence retention periods include:

  • Legal Requirements: We may be required by law to retain certain data for a specific period.
  • Business Needs: We may need to retain your data for a reasonable period to fulfill our business needs, such as resolving disputes, troubleshooting issues, or improving our services.
  • User Consent: In some cases, we may retain your data for a longer period based on your explicit consent.However, in most cases, we will typically delete or anonymize your personal data within 6 months of your last activity on the platform.

 

 

Children's Privacy
 

Age Restrictions

Our platform is intended for users who are 21 years of age or older.

Parental Consent

As our platform is restricted to adults, we do not collect or process personal information from individuals under the age of 21.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting a notice on our platform or by sending you a direct notification.



We encourage you to review this Privacy Policy periodically for any updates.